Privacy Policy

Veloura Fragrances operates this website and online store, including all related content, products, features, services and functionality, to provide our customers with a convenient and personalised shopping experience.

This Privacy Policy explains how Veloura Fragrances collects, uses, stores and discloses your personal information when you visit our website, create an account, place an order, make a purchase, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. We encourage you to read this policy carefully so you understand how we handle your personal information.

Personal Information We Collect

For the purposes of this Privacy Policy, “personal information” means information that identifies you or could reasonably be used to identify you.

Depending on how you interact with our website and services, we may collect the following types of personal information:

Contact Information

This may include your:

• Full name

• Email address

• Phone number

• Billing address

• Shipping or delivery address

• Other contact details you provide to us

Payment and Financial Information

When you make a purchase, payment information may be collected and processed by our payment service providers. This may include:

• Payment card details

• Payment method

• Transaction details

• Payment confirmation

• Billing information

• Other information required to process your payment

We generally do not store complete payment card details on our website. Payment information may be securely processed by third-party payment providers in accordance with their own privacy policies and security requirements.

Account Information

If you create an account with us, we may collect:

• Username

• Password

• Account preferences

• Saved addresses

• Order history

• Other information associated with your account

Order and Transaction Information

When you browse or purchase products from our website, we may collect information about:

• Products you view or purchase

• Items added to your shopping cart

• Wishlist items, where applicable

• Orders, returns, refunds or cancellations

• Order value and transaction history

• Delivery and shipping information

Communications

If you contact us by email, phone, contact form, social media or other communication channels, we may collect the information you provide, including your name, contact details and the contents of your communication.

Website and Device Information

When you visit our website, certain information may be collected automatically. This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Network information

• Website pages visited

• Referring website

• Date and time of visits

• Other technical information

Website Usage Information

We may collect information about how you interact with our website, including browsing activity, pages viewed, links clicked and other interactions with our website.

We may use cookies and similar technologies to help operate, secure, analyse and improve our website and provide a better shopping experience.

How We Collect Personal Information

We may collect personal information from several sources, including:

• Directly from you, when you create an account, place an order, complete a form, contact us, subscribe to communications or otherwise provide information to us.

• Automatically, when you browse or use our website through cookies, analytics tools and similar technologies.

• From service providers, such as payment providers, website hosting providers, delivery providers, analytics providers and other businesses that provide services to us.

• From third parties or business partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for purposes including:

Processing and Fulfilling Orders

We use your information to:

• Process and confirm orders

• Process payments

• Arrange delivery

• Provide order updates

• Manage returns, refunds and exchanges

• Maintain your order history

• Provide customer support

Providing and Improving Our Website

We may use personal information to operate, maintain and improve our website, products and services, including understanding how customers use our website and improving the overall shopping experience.

Customer Support

We may use your information to respond to enquiries, provide customer assistance, resolve complaints and communicate with you regarding your orders or account.

Marketing and Promotions

Where permitted by law and, where required, with your consent, we may use your information to send you promotional emails, offers, product updates and other marketing communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication or by contacting us.

Website Analytics and Personalisation

We may use information about your website activity to understand customer behaviour, analyse website performance, improve our services and, where applicable, provide more relevant content, products or advertising.

Security and Fraud Prevention

We may use personal information to:

• Protect our website and customers

• Verify transactions

• Detect and prevent fraud

• Investigate suspicious or unlawful activity

• Maintain website and payment security

• Protect our rights, customers and business

Legal and Regulatory Requirements

We may collect, use or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government authorities.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, provide our services or fulfil the purposes described in this Privacy Policy.

These third parties may include:

• Payment processing providers

• Website hosting and technology providers

• WooCommerce and WordPress-related service providers

• IT and technical support providers

• Shipping and delivery companies

• Order fulfilment providers

• Customer service providers

• Email and marketing service providers

• Website analytics providers

• Advertising and social media platforms

• Professional advisers, where required

• Government authorities or law enforcement agencies where legally required

We only disclose personal information where reasonably necessary for legitimate business purposes, to provide requested services, with your consent where required, or where disclosure is permitted or required by law.

WooCommerce and WordPress

Our online store operates using WordPress and WooCommerce.

WooCommerce and WordPress provide the technology that supports our website and online shopping functionality. Personal information submitted through our website may be stored or processed through our website hosting environment, WooCommerce, WordPress and other technology or service providers that we use to operate the store.

We may also use third-party plugins or services to provide functions such as payment processing, shipping, customer communication, analytics, security and marketing.

The handling of information by these third-party providers may also be subject to their own privacy policies.

Payment Processing

Payments made through our website may be processed by third-party payment providers.

Depending on the payment methods available at checkout, these providers may collect and process payment information necessary to complete your transaction.

We recommend reviewing the privacy policy of the relevant payment provider for information about how it handles your personal information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve our services.

Cookies may be used for purposes including:

• Keeping items in your shopping cart

• Maintaining login sessions

• Remembering preferences

• Website analytics

• Improving website performance

• Security and fraud prevention

• Marketing and advertising, where applicable

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Third-Party Websites and Links

Our website may contain links to third-party websites, services or platforms.

If you choose to visit a third-party website, that website will have its own privacy policy and terms of use. Veloura Fragrances is not responsible for the privacy practices, security or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

Children’s Privacy

Our website is not intended for children to use independently.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us using the details provided below.

If appropriate, we will take reasonable steps to delete the information.

Security of Your Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide our products and services

• Maintain customer accounts

• Complete transactions

• Manage returns and refunds

• Maintain business and transaction records

• Comply with legal, tax and accounting obligations

• Resolve disputes

• Prevent fraud

• Enforce our agreements and policies

When personal information is no longer required, we will take reasonable steps to securely delete or de-identify it, where appropriate and permitted by law.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you.

You may also request that we correct personal information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided below.

We may need to verify your identity before processing an access or correction request.

We will handle requests in accordance with applicable privacy laws.

Your Privacy Choices

Depending on applicable law, you may have rights in relation to your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information in certain circumstances

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Ask questions about how your personal information is handled

Some rights may be subject to legal exceptions or other limitations.

Marketing Communications

If you no longer wish to receive promotional emails from us, you can unsubscribe using the unsubscribe link included in our marketing emails or contact us directly.

Even if you opt out of promotional communications, we may still contact you with important non-marketing information, such as order confirmations, delivery updates, account notifications or other service-related communications.

International Disclosure of Personal Information

Some of our service providers may be located outside Australia or may store or process information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to handle that information in accordance with applicable privacy obligations.

The countries in which information may be processed will depend on the third-party services and providers used by Veloura Fragrances.

Complaints

If you believe that we have mishandled your personal information or have not complied with applicable privacy obligations, please contact us using the details below.

We will review your complaint and take reasonable steps to investigate and respond to your concerns.

If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

For information about privacy rights and complaints in Australia, you can visit the Office of the Australian Information Commissioner (OAIC).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, technology, services or applicable legal and regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on this page and update the Last Updated date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we handle personal information.

Contact Us

If you have questions about this Privacy Policy, want to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us:

Veloura Fragrances
Email: info@velourafragrances.com.au
Phone: 0466748379
Address: 8 Arthur Close
Truganina VIC 3029
Website: https://velourafragrances.com.au/