Shipping Policy

We are pleased to offer free shipping across Melbourne and suburb of Victoria on order over $180.

The shipping rates starts from $15. We offer free shipping across Australia for orders over $800.

Please note that free shipping is not available for deliveries to Western Australia, Tasmania, or the Northern Territory. Standard shipping charges will apply to these locations and will be calculated based on your delivery address, as well as the size and weight of your order.

No Express Post for Restricted Dangerous Goods

Dangerous Goods (DG) that are not approved for air transport cannot be shipped via Australia Post Express due to Australia Post and aviation safety regulations. As a result, Express Post is not available for restricted DG items, even if Express Shipping is selected at checkout.

Additional Shipping Charges

While we offer free shipping for eligible metro orders, additional shipping charges may apply in certain circumstances, including:

• Oversized or Heavy Items: Products that are particularly large or heavy may incur additional delivery charges.
• Remote Locations: Deliveries to remote, regional, or difficult-to-access areas may attract additional shipping costs.

If additional shipping charges apply, we will contact you and notify you of the applicable fees before processing your order.

Additional Shipping Information

• Orders that do not meet the minimum purchase requirement for free shipping in eligible metro areas will incur standard shipping charges.
• We aim to process and dispatch orders within 1–2 business days. Delivery times may vary depending on your location and the products ordered.
• Standard shipping rates apply to regional and remote areas outside the specified eligible metro regions, regardless of order value.
• If there are any delays or issues affecting your order, our customer service team will contact you with an update.

If you have any questions about shipping, please contact our customer service team at info@velourafragrances.com.au or 0466 748 379.

Returns Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following returns guidelines.

1. Return Period

All eligible products must be returned and received by us within 7 days of the original purchase date. Returns received after this period will not be accepted.

2. Restocking Fee

A 20% restocking fee applies to all approved returns. This fee will be deducted from the total refund amount.

3. Return Process

Customers are responsible for arranging and paying for return shipping costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

We are not responsible for products that are lost or damaged while being returned.

Please include your original receipt or proof of purchase with the returned item.

4. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 24 hours of receiving your order at info@velourafragrances.com.au or 0466 748 379.

We will arrange the return of the affected item and, where applicable, provide a replacement or full refund, including reasonable shipping costs incurred in relation to the faulty or incorrect item.

5. Non-Returnable Items

Certain products may not be eligible for return due to health, safety, or hygiene requirements. Please refer to the individual product description or contact our customer service team if you are unsure whether an item can be returned.

6. Refund Processing

Once your returned item has been received, we will inspect it and notify you of the outcome.

If your return is approved, the refund will be processed to your original payment method. Please allow a few business days for the refund to be processed and appear in your account, depending on your bank or payment provider.

7. Contact Us

If you have any questions about our returns policy or require assistance with a return, please contact our customer service team:

Email: info@velourafragrances.com.au
Phone: 0466 748 379

Thank you for shopping with us and for your understanding of our shipping and returns policies.